Complaints Procedure

Complaints Handling Procedure

It is the aim of Pantheon Leasing Limited to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

If you have a complaint

If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

To register a complaint contact us by either:

  • Email info@pantheonleasing.co.uk
  • Calling us on 0333 6666 333
  • Or write to us at Fleming Court Business Centre, Leigh Road, Eastleigh, Hampshire, SO50 9PD

If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.

If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.

Pantheon Leasing Limited are a credit broker and not a funder, we are regulated by the Financial Conduct Authority, registered number 665705. We can introduce you to a limited number of finance companies. All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices listed are based on monthly payments and are correct at time of publication. Note that some contracts may include road tax for the first year only. Breakdown cover is included as per the manufacturer’s warranty, usually for the full term of contract but occasionally for the first year only, please check with the relevant manufacturer as to the length of cover included. Note that although mainland UK delivery is included with the majority of our offers, we do have one or two dealerships that may charge for Scotland deliveries, please check. All Business leasing pricing shown is exclusive of vat, all Personal lease pricing is inclusive of vat. Different terms, mileages and contracts are available upon request. E&OE.

All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer.